Support

If something is broken, confusing, or wrong, write to hello@renoir.info. A human reads it.

It helps to say which iPhone you are on, what you were doing, and what happened instead. A screenshot is worth more than a description.

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Signing in

Signing in is one emailed code. There is no password, so there is nothing to reset. If you are ever locked out, the code flow is the way back in. If the mail does not arrive, check the spam folder before writing in; it is where it usually is.

An account is optional. Everything in Renoir works without one, and nothing is held back until you sign in. What an account buys is that the films you keep follow you to another device.

Deleting your account

In Profile, behind the poster. It asks twice, and then the account and everything synced to it are removed from the server. The films kept on this device stay on the device.

Pages or images that will not load

When you open a film or a person, its page comes from Renoir's server, and the app keeps it so it opens again without a connection. Posters, stills and portraits come from TMDB as you look at them, and the ones you have already seen are kept too. With no connection, a page you have not opened before and an image you have not seen before are the parts that cannot load.

Motion

Renoir moves fully by default, and Settings carries a motion control: Full, Reduced, or System, which follows your device's Reduce Motion setting. Turning motion off does not slow anything down; it puts everything in its final position on the first frame.

Something is wrong in the catalogue

Film and person data come from TMDB, and a wrong year or a missing credit usually starts there. Write in anyway, and tell us the film and what is wrong with it.

Privacy and terms

The privacy policy sets out exactly what leaves the device and when. The terms are the rest.